Thank you for shopping with Eyong Keithel! This Shipping and Delivery Policy outlines the terms and conditions regarding the shipment of orders placed on https://eyongkeithel.shop/ (“the Site”).

1. Shipping Locations

We currently ship to locations within India. For international shipping, please contact us at support@eyongkeithel.shop for assistance.

2. Shipping Charges

Shipping charges are calculated based on the following:

  • The weight of the products
  • The delivery location

Shipping costs, if applicable, will be displayed at checkout before you complete your order.

3. Order Processing Time

  • Orders are processed within 1-3 business days (excluding weekends and public holidays) after payment confirmation.
  • You will receive an email confirmation once your order is processed and shipped, along with a tracking number.

4. Delivery Timeframes

Estimated delivery times depend on your location:

  • Within Manipur: 3-5 business days
  • Other Indian States: 5-10 business days

Please note that delivery times are estimates and may vary due to factors beyond our control, such as weather conditions or courier delays.

5. Tracking Your Order

Once your order is shipped, you will receive a tracking number via email. You can use this number to track your package on the courier’s website.

6. Failed Deliveries

If delivery is unsuccessful due to an incorrect address or unavailable recipient:

  • Our courier partner will attempt delivery up to three times.
  • If delivery fails after multiple attempts, the package will be returned to us. Additional shipping charges may apply for reshipping.

7. Damaged or Lost Packages

If your package is damaged or lost during transit, please contact us immediately at support@eyongkeithel.shop with the following details:

  • Order number
  • Photos of the damaged package (if applicable)

We will work with our courier partner to resolve the issue and provide a replacement or refund as necessary.

8. Changes to Shipping Address

To change your shipping address after placing an order, contact us at support@eyongkeithel.shop within 24 hours of placing your order. Changes to the address may not be possible once the order is processed.

9. Contact Us

For any questions regarding shipping and delivery, please reach out to us:

We are here to assist you and ensure your order is delivered smoothly.